Card Usage & Management
View full card number/CVV, modify billing address, freeze/unfreeze, and delete card operations.
38 articles
What is a CVV code? How can I view it?
What is the card validity period format when linking a card to a third-party payment platform?
Can't find the cards you've applied for? Swipe left to see all the cards under your name.
Can't find the cards you've applied for? Swipe left to see all the cards under your name.
How do I view my card's default currency?
How do I view my MPChat cryptocurrency card number?
Where can I find the CVV / CVC / Security Code of my virtual card?
How do I view the full card number and expiration date?
Where are the three digits from the "back of the card" located?
What should I do if my card is locked due to multiple incorrect password/CVV entries?
Can the cardholder name be changed after card activation?
How do I top up my card after activating it?
How do I change my card's billing address?
How to set remarks or labels for your cards?
I have multiple cards. How can I distinguish between them?
Can I change the name on the card?
I no longer want to use this card. Is there a fee for deleting or canceling it?
Will the money in the card be refunded if I cancel it?
How much is the fee for deleting or canceling a card?
I have several cards; can I customize the display order?
How do I organize too many cards? How can I put my most-used card at the top?
How do I drag and drop to adjust card positions and sorting?
How do I delete my MPChat cryptocurrency card?
Why is my card showing a blank screen/it's stuck on loading and I can't see any information?
How to bind MPChat virtual card to Alipay and WeChat
Understanding Card Transaction Statuses: Declined, Authorized, and Settled
What Does "Authorized" Mean? How Long Until It Settles?
What to do if money keeps being automatically deducted from my card? (A guide to checking and blocking accounts)
Is freezing a card permanent? Can it be unfrozen?
Why has my card number changed? / Why is my card balance showing 0? (System Upgrade Notice)
How do I view my transaction statement?
What should I do if the card is locked due to continuous wrong password/CVV input?
What should I do if the card cannot be used for payment due to multiple wrong inputs of the expiry date or security code?
What should I do if Alipay prompts a "Risk Warning"?
How to bind MPCard to Alipay?
How do I link my U-Card / Virtual Card to Alipay or WeChat Pay?
Asia Elite Card WeChat Linking Guide: Supported Versions & Why WeChat Pay HK Fails