Reason for locking: To protect your fund security, when you are binding a third-party payment platform or making an actual consumption, if you enter the wrong PIN code, security code (CVV2), or card expiry date 3 times consecutively within 24 hours, it will trigger the risk control mechanism of the card issuing organization.
System prompt: At this time, the transaction will be rejected, and an English error message will usually be prompted: "Failed Attempts consecutively with wrong PIN/CVV2/Expiry Date >3 times within 24 hr".
How to unlock: After the card triggers risk control, it cannot be restored by yourself. Please go to the "Customer Support" page of MPChat immediately and contact [Online Manual Customer Service] to manually release the risk control for you.
💡 Tips: Before paying, please be sure to enter the "Card" page of the App to carefully check and copy the correct card information to avoid the card being locked due to multiple wrong inputs.