Status Management
Freeze card, unfreeze card, or permanently delete card.
15 articles
How do I delete my MPChat cryptocurrency card?
Why is my card showing a blank screen/it's stuck on loading and I can't see any information?
How to bind MPChat virtual card to Alipay and WeChat
Understanding Card Transaction Statuses: Declined, Authorized, and Settled
What Does "Authorized" Mean? How Long Until It Settles?
What to do if money keeps being automatically deducted from my card? (A guide to checking and blocking accounts)
Is freezing a card permanent? Can it be unfrozen?
Why has my card number changed? / Why is my card balance showing 0? (System Upgrade Notice)
How do I view my transaction statement?
What should I do if the card is locked due to continuous wrong password/CVV input?
What should I do if the card cannot be used for payment due to multiple wrong inputs of the expiry date or security code?
What should I do if Alipay prompts a "Risk Warning"?
How to bind MPCard to Alipay?
How do I link my U-Card / Virtual Card to Alipay or WeChat Pay?
Asia Elite Card WeChat Linking Guide: Supported Versions & Why WeChat Pay HK Fails