MPChatHelps

Guide for modifying login/payment passwords, binding Google 2FA, and account cancellation.

Account & Security Settings

Strong passwords, 2FA, suspicious-login response, and device hygiene to reduce account takeover risk on MPChat. Written for MPChat help center users.

MPChat Password, Login & Device Security

Change or reset your MPChat login password in Security Center after logging in, with Passkey verification only. Passwords must be 6-20 characters with at least one number and one uppercase…

How to Change or Reset Your Account Login Password

From 2.2.5, changing or resetting your MPChat login password needs only Passkey verification: steps, what if you have no Passkey, password rules and the 24-hour limit.

How do I change my MPChat login password? (Passkey verification only)

How to change login password and reset payment password

Password Management

Enhance your MPChat Card security with Google Authenticator. Follow our guide to set up Two-Factor Authentication (2FA) and protect your account!

Google Authenticator

From 2.2.5, changing your phone or email, updating your password, and resetting or unbinding Google need only Passkey verification: the flow, no-Passkey case, status changes and the 24-hour limit.

Change phone or email, update your password, or unbind Google in Security Center

Passkey replaces password + SMS for sensitive actions in MPChat starting in v1.6.0. Learn what Passkey is, how to set it up, fall back to 2FA, and manage it across…

What is Passkey in MPChat? How to set it up and manage it (v1.6.0)

How 2FA at login works from 2.2.5: verify every item you turn on (up to 4), codes send automatically, what to do if your Passkey is unavailable, and what changed.

Two-Factor Authentication (2FA) at login: step-by-step verification, including Passkey

For your account security, verification codes are time-sensitive: Validity Period: Both SMS and Email verification codes are valid for 5 minutes .

How long are the verification codes valid for?

Enable authenticator-based 2FA on MPChat: bind steps, backup codes, phone migration, and login failure fixes. Written for MPChat help center users.

Bind and Use an Authenticator App (2FA) on MPChat

Operational guide for binding Google Authenticator to enhance security levels

Security Verification (2FA)

MPChat v1.5.0 replaces the 6-digit payment password with a Passkey for login, withdrawal, transfer, red packet, and card actions. Learn what a Passkey is, where MPChat uses it, and how…

MPChat Passkey: hardware-backed account protection that replaces your payment password (v1.5.0)

Step-by-step setup guide: where to start (wallet onboarding or Security Center), the 3-pick-1 security check, the system Passkey sheet, and how to confirm the new credential in your list.

add your first Passkey on MPChat

Three Passkey login flows: same-device biometric, cross-device QR with another phone's Passkey, and one-tap 'Continue with Passkey' without typing your account. Plus what every error dialog means.

Sign in to MPChat with a Passkey: same device, cross-device QR, and one-tap login

Withdrawals require Passkey + 2FA (two-step), while internal transfers, friend transfers, red packets, and wallet moves require Passkey only. Step-by-step for every flow plus legacy-account onboarding.

Verify with Passkey for MPChat fund flows: withdrawals, transfers, red packets, internal moves

Every card-management action on MPChat is now a single-step Passkey verification: apply for a new card, view full card number and CVV, freeze, unfreeze, delete. Includes the temporary card-lock exception.

Verify with Passkey for MPChat card actions: apply, view full PAN/CVV, freeze, unfreeze, delete

Reset your Passkey via face liveness check. Three constraints to know: KYC must be done, max 10 attempts/day, 24-hour withdrawal cool-down after reset. Full step-by-step plus failure recovery.

reset your MPChat Passkey: face liveness, KYC required, 24-hour fund restriction

Common Passkey error messages on MPChat and exactly how to fix each: unsupported device, Passwords app missing, system sheet closed, account-not-found, face-liveness rejected, daily limit, cross-device QR timeouts.

MPChat Passkey troubleshooting: device unsupported, Passwords app, face liveness failed, login errors

Why MPChat v1.5.0 retires the 6-digit payment password, what stays the same (balance, KYC, 2FA, existing cards), the legacy-account onboarding wording, and what happens if your phone cannot meet the…

MPChat v1.5.0 upgrade: why a Passkey is mandatory and what changes for existing users

New phone, or switching between Android and iOS? Learn when to scan with your old device vs. reset your Passkey, and why reset locks withdrawals, transfers, and red packets for…

Switching phones or devices in MPChat: cross-device Passkey sign-in vs. reset (24-hour restriction)

Can't add a Passkey on MPChat? On iPhone, keep only Apple's Passwords under AutoFill & Passwords; on Android, set Preferred service to Google. Covers unsupported phones.

MPChat Passkey setup failed? Fix Singpass/Google pop-ups and unsupported devices

Passkey

MPChat Security Center explained: Passkey, login password, phone, email, Google Authenticator, lock screen and account cancellation — and how your security level works.

What features are included in the "Security Center"?

Learn the complete steps to change your linked phone number in the MPChat app, and what security restrictions you may encounter after the...

How to change the linked mobile phone number in MPChat

Learn how to view currently logged-in and logged-out devices in MPChat, including model, system version, recent login time, location and IP address.

Device Management (v1.3.0): view logged-in and logged-out devices

Secure your MPChat account by binding an email, phone number, and Google Authenticator. Enhance your safety in the Security Center.

Account Security Settings

Set up Lock Screen Protection in MPChat Security Center: lock-screen password, lock timing, Face ID and the irreversible Destruction Password.

What is "Screen Lock"? How do I set a "Destruction Password"?

Protect local privacy, set screen lock/destruction passwords, and manage logged-in devices.

Security Center & Privacy

Learn how to close your MPChat account easily with our step-by-step guide. Find out what happens to your data and any associated assets.

How do I close my account?

In " My " -> " General ": You can find the option to " Log Out ." You can also find the option to " Deregister Account ."

Where do I log out or deregister my account?

Learn if you can register a new MPChat account after closing your old one and understand the KYC verification process.

After closing my account, can I register a new MPChat account?

Select "Cancel Account" in the "Security Center". Cooling-off Period: Your account data will be permanently cleared after 7 days.

I want to cancel my account; what should I consider?

When you choose to delete your MPChat account, your data and privacy information will be completely destroyed according to the highest security standards.

What happens to my previous chat history if I delete my account?

Understand the cancellation process and cooling-off period rules.

Account Cancellation

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