MPChatHelps

Guide for modifying login/payment passwords, binding Google 2FA, and account cancellation.

Account & Security Settings

Learn how to reset your MPChat account password easily, whether you're logged in or logged out, with step-by-step instructions.

How do I reset my account password?

Change your MPChat login password from My > Security Center. The legacy 6-digit payment password is retired in v1.5.0 — use the Passkey reset flow instead.

How do I change my MPChat login password? (Passkey replaces payment password in v1.5.0)

How to change login password and reset payment password

Password Management

Enhance your MPChat Card security with Google Authenticator. Follow our guide to set up Two-Factor Authentication (2FA) and protect your account!

Google Authenticator

Passkey replaces password + SMS for sensitive actions in MPChat starting in v1.6.0. Learn what Passkey is, how to set it up, fall back to 2FA, and manage it across…

What is Passkey in MPChat? How to set it up and manage it (v1.6.0)

Two-Factor Authentication (2FA) - Account Login

Operational guide for binding Google Authenticator to enhance security levels

Security Verification (2FA)

MPChat v1.5.0 replaces the 6-digit payment password with a Passkey for login, withdrawal, transfer, red packet, and card actions. Learn what a Passkey is, where MPChat uses it, and how…

MPChat Passkey: hardware-backed account protection that replaces your payment password (v1.5.0)

Step-by-step setup guide: where to start (wallet onboarding or Security Center), the 3-pick-1 security check, the system Passkey sheet, and how to confirm the new credential in your list.

How to add your first Passkey on MPChat (iOS 16+ / Android 14+)

Three Passkey login flows: same-device biometric, cross-device QR with another phone's Passkey, and one-tap 'Continue with Passkey' without typing your account. Plus what every error dialog means.

Sign in to MPChat with a Passkey: same device, cross-device QR, and one-tap login

Withdrawals require Passkey + 2FA (two-step), while internal transfers, friend transfers, red packets, and wallet moves require Passkey only. Step-by-step for every flow plus legacy-account onboarding.

Verify with Passkey for MPChat fund flows: withdrawals, transfers, red packets, internal moves

Every card-management action on MPChat is now a single-step Passkey verification: apply for a new card, view full card number and CVV, freeze, unfreeze, delete. Includes the temporary card-lock exception.

Verify with Passkey for MPChat card actions: apply, view full PAN/CVV, freeze, unfreeze, delete

Reset your Passkey via Sumsub face liveness check. Three constraints to know: KYC must be done, max 10 attempts/day, 24-hour withdrawal cool-down after reset. Full step-by-step plus failure recovery.

How to reset your MPChat Passkey: Sumsub face liveness, KYC required, 24-hour withdrawal lock

Common Passkey error messages on MPChat and exactly how to fix each: unsupported device, Passwords app missing, system sheet closed, account-not-found, face-liveness rejected, daily limit, cross-device QR timeouts.

MPChat Passkey troubleshooting: device unsupported, Passwords app, face liveness failed, login errors

Why MPChat v1.5.0 retires the 6-digit payment password, what stays the same (balance, KYC, 2FA, existing cards), the legacy-account onboarding wording, and what happens if your phone cannot meet the…

MPChat v1.5.0 upgrade: why a Passkey is mandatory and what changes for existing users

Passkey

What features are included in the "Security Center"?

Learn the complete steps to change your linked phone number in the MPChat app, and what security restrictions you may encounter after the...

How to change the linked mobile phone number in MPChat

Secure your MPChat account by binding an email, phone number, and Google Authenticator. Enhance your safety in the Security Center.

Account Security Settings

How can I check for abnormal login activity on my account?

What is "Screen Lock"? How do I set a "Destruction Password"?

Protect local privacy, set screen lock/destruction passwords, and manage logged-in devices.

Security Center & Privacy

Learn how to close your MPChat account easily with our step-by-step guide. Find out what happens to your data and any associated assets.

How do I close my account?

Where do I log out or deregister my account?

Learn if you can register a new MPChat account after closing your old one and understand the KYC verification process.

After closing my account, can I register a new MPChat account?

I want to cancel my account; what should I consider?

Understand the cancellation process and cooling-off period rules.

Account Cancellation

Find answers and get help from Intercom Support and Community Experts

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