Flash Card is permanently retired. All former Flash Cards have been replaced with Cloud Cards; there are no remaining Flash Card holders. The old Flash-specific list is not the current KYC rule. Historical announcement: Flash retirement announcement (historical)

Q1: My country is not on the lists, but I still cannot open a card. What should I do?

First check two things: (1) whether your document type is supported (passport, ID card, driver's license, residence permit, etc.); and (2) whether the document photo is clear, complete, and within its validity period. If verification keeps failing, contact support below and we will help diagnose the cause. For the full KYC flow, see How to complete KYC1 in MPChat (OCR-assisted document verification).

Q2: Can I use a document from another country to open a card?

Use your own valid identity document. KYC is checked using document nationality / issuing country, and a residential address or temporary trip does not bypass the restriction.

Q3: I am only travelling / on a business trip in one of these regions. Am I affected?

KYC eligibility is assessed using your document nationality / issuing country, not your residential address or a temporary trip. If your document country is not in the 42-entry list, card opening still depends on the in-app application and review result; approval is not guaranteed.

Q4: Will these lists be updated?

Yes. Regulatory policy and partner coverage change over time, and we will keep this page updated. We recommend revisiting periodically for the latest supported scope.

The scope described here is based on current regulatory requirements and partner policies and may change as policy evolves. The in-app prompt during the actual application flow is authoritative. If you have any questions about card eligibility, contact MPChat support anytime.