MPChatHelps

Learn about the KYC process, required documents, and solutions for verification failure

Identity Verification (KYC)

Understand MPChat's identity verification process to ensure user authentication, prevent fraud, protect user safety, and comply with regulatory requirements.

What is KYC Identity Verification (Know Your Customer)?

Learn how to complete account identity verification on MPChat with step-by-step instructions for iOS devices. Ensure your security today!

How do I complete account identity verification（KYC）?

Compare what Registered and KYC1 users can do on MPChat — chat, cards, limits and withdrawals (KYC1 up to 200,000 USD/day). Pick the tier that fits your needs.

MPChat identity tiers: Registered and KYC1, and what each unlocks

Complete KYC1 in 3–5 minutes using v1.6.0's OCR-assisted document scanner. Learn what to prepare, the full flow, and how to fix common rejections.

complete KYC1 in MPChat (OCR-assisted document verification)

To comply with regulatory requirements and ensure the security of your funds, KYC verification is a necessary step to access full-featured services.

Why is KYC Identity Verification Important?

Identity verification on MPChat is simple and fast; once you complete the steps and submit for review, it is typically completed within 1–3 working days.

How long does KYC identity verification take?

PEP refers to individuals holding prominent public positions; due to financial regulatory requirements, such identities are subject to stricter compliance reviews, which may extend your verification time.

What is "PEP" (Politically Exposed Person)? Why is my verification delayed?

Step-by-step instructions to complete your identity verification

Verification Guide

When your MPChat identity document expires, card application, card spending, transfers, red packets and withdrawals are restricted. Learn the impact and what to do to restore them.

What happens when your identity document expires: restricted features and what to do

KYC and cards at MPChat both require age 18. KYC unlocks MPChat Pay; the card issuer also requires 18. Chat works under 18; parental consent cannot substitute.

Why MPChat requires age 18: KYC and card rules

Yes. The verification info page has a permanent entry for updating your identity information — no need to wait for expiry. Nationality and document type cannot be self-edited; you get…

Can I update my identity information before my document expires? Entry, editable fields, and failures

Discover MPChat's identity verification process including personal info entry, ID upload, facial recognition, and important considerations.

MPChat  Identity Verification Considerations （KYC)

Key considerations during the verification process

Important Notes

Discover common reasons for KYC verification failures at MPChat and find solutions to ensure a seamless user experience.

Common Reasons for KYC Verification Failure

Get answers to questions regarding verification failure

KYC FAQ

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