What happens when your identity document expires
When your verified identity document expires and is not yet renewed, MPChat temporarily restricts some account features in line with compliance requirements, until you renew the document and pass review. This article explains the impact, which features are restricted, and what you need to do.
What expiry means
While your document is expired and not renewed, the features below are suspended; they are restored automatically once your renewal passes review. Basic features such as login and chat are not affected.
Restricted features
Card application
Card spending
Transfers
Sending red packets
Withdrawals
What you need to do
Go to Me > Identity Verification and renew your identity document at Tier-1 verification. After you submit, wait for review; restricted features are restored automatically once it passes.