⚡ Quick summary (TL;DR)
Check if applications are open and where we cannot ship, activate on arrival, and handle address/logistics issues.
Keep egress region, billing address, and card details aligned; leave a balance buffer; do not rapid-retry payments.
This guide is for MPChat Pay & MPCard (Cloud / Boundless).
📖 Overview
For novices: Boundless Card is MPChat’s VISA physical card, suitable for offline consumption, ATM cash withdrawal and other scenarios. This article explains the complete process from application to activation.
Who is the Boundless Card suitable for?
A physical VISA card is required for offline card swiping
Need to withdraw cash at an ATM (a handling fee will apply, see the rate description)
Large amounts or long-term stable consumption, not satisfied with pure virtual cards
If you only need online subscriptions or Apple Pay, either the Cloud Card or the Boundless Card works. Boundless Card is for physical-card / ATM use.
Preparation before application
Complete MPChat real-name authentication (KYC). KYC1 supports government-issued identity documents (passport/ID card + live selfie). For details, please see KYC1 Real-name Authentication and Help Center KYC Series
Keep enough USDT in Pay to cover the card opening fee. The virtual card is opened for 10 USDT; the Boundless Card is opened for 100 USDT. Any other fees are subject to what the application page in the MPChat App shows.
Prepare your delivery details as the application page in the MPChat App requires.
To learn about rates and limits, see "Boundless Card Introduction, Fees and Rules".
Application steps
The physical card (Boundless Card) is open for applications starting with MPChat App version 2.3.0.
Application entry, application steps, card production and shipping arrangements, shipping time and shipping fees: please follow what the application page in the MPChat App shows.
Mailing and receipt
Shipping time: We cannot promise specific dates for approval, card production, dispatch or arrival. Please follow the status shown in the MPChat App and official notices.
MP does not ship the Boundless physical card directly to mainland China. Other countries and regions are supported. Follow the application page in the MPChat App for the delivery address details and shipping arrangements. Details: Boundless Physical Card: Shipping and Forwarding.
Mainland China currently supports neither POS payments nor ATM withdrawals; Singapore supports POS payments but not ATM withdrawals. KYC for Mainland China is open, but the Boundless physical card cannot be shipped directly to mainland China. Customers can arrange forwarding or third-party receipt to mainland China themselves. See Boundless Physical Card: Shipping and Forwarding.
After signing for it, please check in person whether the envelope and card are intact; if there is any damage, please contact customer service.
⚠️ Never take photos of physical cards and CVV information and send them to others.
How to activate the card after receiving it?
You activate only after the physical card arrives. Before activation you cannot move funds onto the card or spend with it, and an inactive card cannot be selected for payment. Trying to move funds shows a prompt to activate the card first.
After activation, the card works online and offline. Mainland China still does not support POS or ATM, and Singapore still does not support ATM, as described above.
Open MPChat → Cards → the Boundless card, then tap Activate card.
Send the activation code to your registered email and enter it. A wrong code shows that the activation code is incorrect.
Set a 6-digit PIN and enter it again. If the two entries differ, the app asks you to re-enter.
On the success page, tap Done to return to the card home.
If you leave before the end, the next visit starts activation again.
Address. While the card is waiting for activation or in production, you can edit the shipping address in the app. After the address has been exported for dispatch, or after the card is marked shipped, the app no longer offers address editing.
Delivery. After shipment, the button becomes View delivery details. You can see the carrier and tracking number, and copy the tracking number. You can also hide the delivery card. The carrier name is shown as entered for that shipment.
Reset PIN. Card settings include Reset PIN. Activate the card first, then confirm with your passkey. Resetting before activation asks you to activate first. Resetting the PIN does not start the 24-hour limit on withdrawals, transfers, and red packets.
Question | Description |
How long does it take to receive the card? | We cannot promise specific dates for approval, card production, dispatch or arrival. Please follow the status shown in the MPChat App and official notices. |
Who bears the postage costs? | Shipping fees are shown on the application page in the MPChat App. |
What should I do if I fill in the wrong address? | While the card is waiting for activation or in production, edit the address in the app. After the address is exported for dispatch, or after the card is marked shipped, it can no longer be edited. Once shipped, you can view the carrier and tracking number, copy the number, or hide the delivery card. |
Activation failed? | Check the activation code in your email. A wrong code is rejected. If the two PIN entries differ, enter them again. Leaving halfway means you start activation over. |
ATM cash withdrawal fees? | See "Boundless Card Introduction, Fees and Rules" and "Physical Card ATM Cash Withdrawal Fee Instructions" |
📚 Related articles
💬 Still having trouble?
Do not retry payments rapidly (risk systems may cool you down). Screenshot the error (mask card number & CVV), then contact in-app live support for 1:1 help.