⚡ Quick summary (TL;DR)
The money is not lost: when a withdrawal fails or is returned, the full amount goes back to your MPChat balance.
You get notified: a wallet notification is sent when the return happens, so you do not have to keep refreshing your history.
How to read the details: a return is an incoming entry with a plus sign, and the return record no longer shows a network fee.
A wrong address is different: if funds already went on-chain to a wrong address they cannot be recovered — that is not the same as a return.
📖 Overview
A returned withdrawal means the transfer never left the platform successfully and the funds were credited back to your balance. This article covers where the money is, how to read the record, common causes, and when to contact support.
💰 Where the money goes
Direct answer: returned funds go back to your MPChat balance and are immediately usable. You do not need to request a refund.
When the return happens you receive a wallet notification, and the matching entry also appears in your wallet transaction history.
🔍 How to read the return details
The direction is incoming: a return credits your balance and carries a plus sign — it is not another deduction.
No network fee line: the return record does not show a network fee item.
Separate from the original: the original withdrawal stays in your history as failed; the return is its own entry.
⚠️ Common reasons for a return
The on-chain transfer failed for network or system reasons.
The receiving address is invalid, or does not match the selected network.
It did not pass security review. Some withdrawals trigger a manual security review; if it does not pass, the funds are returned.
⚠️ Wrong addresses already on-chain cannot be recovered
If the withdrawal was sent successfully but you entered a wrong address or picked the wrong network, the funds cannot be recovered once on-chain and will not be returned. Always double-check the address and network first.
🕒 When to contact support
On-chain withdrawals usually send within seconds to a few minutes. If yours is still processing after an hour with no return notification, contact in-app support with the time and amount of that transaction. For troubleshooting steps see Why hasn’t my withdrawal arrived?.
❓ FAQ
Is a fee deducted from a return?
A return credits back the funds of that withdrawal, and the return record does not show a network fee. If a specific amount looks wrong, send support a screenshot of that record.
Why is there an extra incoming entry in my balance?
It is most likely a returned withdrawal. Returns credit your balance as an incoming entry with a plus sign; open the details to see which withdrawal it matches.
Can I withdraw again right away?
Yes. Once the funds are back in your balance you can start a new withdrawal. Verify the address and network first so it does not fail again.
📚 Related articles
💬 Still have questions? Contact official support
Reach us through in-app customer support in the MPChat App. Support will never ask for your password, verification code, or passkey.
This article is help-centre reference. Features and fees follow what the App shows and the current terms.