On-chain withdrawals from MPChat are usually sent within 30 seconds to 15 minutes, depending on blockchain network congestion.
If your withdrawal has not arrived after a long time, please follow these troubleshooting steps:
1. Check Withdrawal Status: Find the transaction in "Wallet" > "Transaction History" and check the status:
Processing: The system is handling it. Single or cumulative withdrawals over 20,000 USDT require manual security review.
Completed: Funds have been successfully sent from MPChat and are on the blockchain.
Failed: The withdrawal failed, and funds have been fully returned to your wallet balance.
2. Check Network and Address
Wrong Chain/Address: If the address is incorrect or the wrong network is selected, funds cannot be recovered once on the blockchain.
Amount Too Low: Ensure the withdrawal amount is higher than the recipient platform's "minimum deposit limit."
3. Need Help?: If it still shows "Processing" after 1 hour without a large-amount review, please contact customer service.