Delayed deposits are usually due to network confirmation delays, amounts below the minimum limit, or incorrect network selection; please check your transaction details.
If your cryptocurrency deposit has not arrived, please refer to the following process:
1. Please check if you have used the wrong chain or deposited the wrong currency.
2. Please check if the deposit amount meets the platform's minimum requirement. Amounts smaller than the minimum cannot be credited.
The minimum on-chain deposit is 15 USDT. Separately, the amount actually received after network fees must be at least 10 USDT; a net amount below 10 USDT will not be credited and will not be returned. This applies to USDT on Tron (TRC20), BNB Smart Chain (BEP20) and Ethereum (ERC20). Even a transfer entered as 15 USDT will not credit if fees reduce the received amount below 10 USDT.
3. Please check for on-chain congestion. Verify the status on the blockchain.
If all above cases are ruled out, please ensure you are not depositing from gambling or illegal addresses, as such deposits will be intercepted by the wallet.
If your deposit is intercepted by KYT, please contact MPChat customer service for verification.
Still showing Pending after 30 minutes? See the full troubleshooting guide: Deposit Stuck on Pending? AML/KYT Risk Review Guide.