Q: Which currencies and networks does MPChat support for deposits? Is there a minimum deposit amount?
A:
MPChat supports deposits in USDT. Check the Deposit page in the MPChat app for details.
On-chain USDT deposits support Tron (TRC20), BNB Smart Chain (BEP20) and Ethereum (ERC20). Withdrawals still support USDT on Tron (TRC20) only. The minimum on-chain deposit amount is 15 USDT. A separate threshold applies to the amount actually received after network fees: at least 10 USDT per deposit. Any net amount below 10 USDT will not be credited or returned. Both requirements apply to all three supported USDT deposit networks. Even if you enter 15 USDT when sending, the deposit cannot be credited if fees reduce the amount received to below 10 USDT.
Supported currencies, networks and minimum receipt thresholds may change.
Q: Can I deposit US dollars or another fiat currency into my MPChat account?
A: MPChat currently does not support fiat currency deposits.
Q: How long does a cryptocurrency deposit take to arrive?
A: Deposits normally take 30 seconds to 15 minutes, depending on network conditions.
Q: How do I deposit cryptocurrency into MPChat?
A:
1. Open the MPChat app and go to Assets > Payment > Deposit
Screenshot note: The images below may show an older Chinese-language interface. Follow the current app labels and the paths described in this article.
2. Select the currency you want to deposit. This example uses USDT.
3. Select the network for your USDT deposit:
Note: USDT deposits support three networks: Tron (TRC20), BNB Smart Chain (BEP20) and Ethereum (ERC20). The minimum deposit amount is 15 USDT, and at least 10 USDT must actually arrive after network fees. Amounts received below 10 USDT will not be credited or returned. ETH and BNB themselves are not supported deposit currencies. Other currencies and networks, such as Avalanche C-Chain, are not supported. Funds sent using the wrong currency or network may be unrecoverable.
The following example uses USDT on Tron (TRC20).
4. Copy the deposit address or scan the QR code to make your deposit.
For USDT on Tron (TRC20), the minimum deposit amount is 15 USDT. Separately, at least 10 USDT must actually be received after blockchain network fees. A net amount below 10 USDT will not be credited or returned.
For supported currencies, networks and deposit limits, see: MPChat supported deposit currencies, networks and limits.
5. After copying the address, open the app you are sending funds from. For example, in the Binance app, open your Spot account and select Withdraw.
6. Select an on-chain withdrawal, then select the currency to withdraw.
7. Paste the MPChat deposit address into the withdrawal address field and select the matching network (see step 3). This example uses USDT on Tron (TRC20).
Important: Selecting the wrong network can prevent your deposit from being credited.
8. Select Withdraw and follow the instructions in the sending app to complete the withdrawal.
9. USDT deposits on Tron (TRC20) require 60 network confirmations. Arrival time depends on network conditions and review. Once the required confirmations are complete, check Wallet > USDT in the MPChat app to see whether the deposit has been credited.
Q: How do I deposit into MPChat using Binance Pay?
A:
1. Open the MPChat app, select Deposit, choose a currency, and select the third-party payment method Binance Pay.
2. Enter the deposit amount. You will be redirected to the Binance app to confirm the order and complete verification.
Please note:
The Binance Pay deposit limit is shown below. MPChat may adjust it as needed; the limit displayed on the payment page applies: 1–5,000 USDT.
Binance charges a 1% fee for each deposit.
Q: How do I check the status of a deposit?
A:
Go to Assets > Payment > Deposit > History in the upper-right corner to view your deposit records and their status.
Q: Why has my cryptocurrency deposit not arrived?
A:
If your cryptocurrency deposit has not been credited, check the following:
Check whether you used the wrong network or currency. If so, see: Deposit not received: wrong currency or network
Check whether the amount actually received meets the minimum receipt threshold. A deposit cannot be credited if the net amount received is below that threshold.
For USDT on Tron (TRC20), the minimum deposit amount is 15 USDT. Separately, at least 10 USDT must be received after network fees. A net receipt below 10 USDT will not be credited or returned.
Check for blockchain congestion. Check the transaction on the blockchain.
Enter the transaction hash in a block explorer: OKLink. Required confirmations depend on the network: Tron 60, BNB Smart Chain 80, and Ethereum 20. Having more than zero confirmations does not by itself mean the deposit meets the requirements for crediting.
If the checks above do not explain the delay, check whether the funds came from a gambling-related or other illicit address. These deposits may be blocked by the wallet. For details, see: Know Your Transaction (KYT). If your deposit has been blocked by KYT screening, contact MPChat support for review.
Q: My deposit has not arrived because I used the wrong currency or network. What should I do?
A:
For the currencies and networks currently supported for MPChat deposits, see: MPChat supported deposit currencies and networks.
To check in the app, go to Assets > Payment > Deposit, then select the currency and network shown on the Deposit page.
If a hard fork causes deposits on a network to be suspended, this article may not be updated immediately.
Deposits in unsupported currencies, such as BNB, or in a supported currency over an unsupported network, such as USDT on Avalanche C-Chain, cannot be credited to MPChat.
Blockchain transfers are irreversible, so funds sent to the wrong address or over the wrong network are often unrecoverable. Carefully check the deposit address and network before sending funds.
If you have already made an incorrect transfer, contact MPChat support to help review the transaction. Recovery cannot be guaranteed. For details, see: Can I recover a deposit sent over the wrong network or to the wrong address?