MPChatHelps

How to find a bot, start chatting, see the welcome message, and what the left menu button, bottom shortcut keyboard, multi-bot commands, reply-to-command, and @username do.

Start using a bot and its commands

The first-time confirmation with four buttons, when it stops asking, external links via the profile card, in-group chat bubbles, and changes to recent apps and sharing.

What happens when you open a MiniApp

Only the first valid link in a message gets a card; MiniApp cards include Open; plain-text fallbacks on timeout or errors, and domain fallbacks when there is no preview text.

Link preview cards in chat

Deactivated bot avatars and read-only history with a hidden input; removed MiniApps leave only Close; picker lists hide deactivated bots, users, and groups.

When a bot is deactivated or a MiniApp is removed

How to start a bot, open a MiniApp, read link previews, and what happens after a bot is deactivated.

Bots & MiniApps

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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