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Apple Pay / Google Pay added but POS tap fails? Restricted countries

Cloud and Boundless POS tap-to-pay must pass both the 17-entry wallet list and 24-entry offline list. A match in either blocks payment; together they cover 33 unique regions.

⚡ Quick answer

Even after a Cloud Card or Boundless Card is added to Apple Pay or Google Pay, tap-to-pay at a POS terminal is not supported in 17 countries or regions on the phone-wallet list, including mainland China, the United States and India.

A successful add does not mean the card can be used everywhere. This article covers in-store POS tap-to-pay only.

The 17-entry phone-wallet list below remains in effect. It is separate from the 24-entry base restriction list for offline card transactions. Apple Pay / Google Pay POS tap-to-pay must pass both: a match in either list means payment is unsupported. The lists overlap in 8 entries, giving 33 unique countries and regions. Direct physical-card POS payments use the 24-entry base list. These lists do not determine online, WeChat or Alipay payments, KYC, shipping or ATM eligibility.

📖 After adding Apple Pay or Google Pay, where is in-store POS tap-to-pay not supported?

Adding a card to a phone wallet and paying at a terminal are two separate steps. For the Cloud Card (VISA virtual card · BIN 45659910) and the Boundless Card (VISA physical card · BIN 45659910), transactions are still subject to the card's region restrictions.

The list below shows where POS tap-to-pay is not supported for now. The list can change with policy. The card product notes and official announcements are authoritative.


🌍 The phone wallet’s own 17-region restriction list

Even after the card is added to Apple Pay or Google Pay, tap-to-pay at a POS terminal is not supported in:

Country / Region

Country / Region

Country / Region

Mainland China

United States

Bangladesh

Belarus

Cuba

India

Indonesia

Iran

Iraq

North Korea

Morocco

Nepal

Russia

Sri Lanka

Syria

Turkey

Ukraine

—

This list applies to Cloud Card and Boundless Card. A region absent from this 17-entry list must still be checked against the 24-entry base list and is not a guarantee that a payment will go through. The live authorization result is final.


❓ FAQ

Why can I add the card but still not pay?

Adding the card to a phone wallet and paying at a terminal are two separate steps. A successful add does not mean the card can be used in every region. The transaction is still subject to the card's region restrictions.

Does this restriction also apply to online payments?

This article covers in-store POS tap-to-pay. Payments on a website or in an app must still meet the card's other usage conditions, and the live authorization result is final.

What should I do if the payment fails?

If you have confirmed that the failure is caused by this region restriction, use another payment method. If the reason is unclear, check the transaction history in the app, or contact in-app live support for help.


📚 Related articles

ℹ️ Scope

This article applies to Cloud Card and Boundless Card. The latest region list in the card product notes and official announcements is authoritative.

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