In order for customer service specialists to accurately locate and solve problems for you at the first time, it is recommended that you prepare the following information in advance before clicking "Online Consultation" to access manual support:
Basic Account Information: Your MPChat account ID (view in "Mine - Personal Information"), or the mobile phone number/email used for registration.
Visual Evidence of the Problem: Full interface screenshots or screen recordings when you encounter BUGs, error prompts, or risk control interceptions.
Fund Details (Very Important): If it is a deposit/withdrawal that has not arrived: Please be sure to provide a screenshot of the successful transaction transfer.
If it is a card consumption/billing question: Please provide the card name (Asia Elite Card \ US Direct Card), the exact time of the transaction, the amount, and the merchant name.