Q: How can I protect myself from phishing?
A:
What is phishing?
Phishing is a type of online fraud in which attackers impersonate a trusted organization or person, such as a bank, company or acquaintance, to trick you into revealing passwords, card details or other personal information. Common methods include:
Email: Messages that appear to be official and ask you to click a link and enter personal information.
Fake websites: Pages that imitate legitimate websites and prompt you to enter sensitive information.
Text messages and phone calls: Requests for personal information by text or phone.
Social engineering: Building trust through social media to persuade you to reveal information.
Avoid using your MPChat card on unsafe websites, especially websites reached through links from unknown sources.
Enable two-factor authentication (2FA) to strengthen your account security.
Use security software: Keep your antivirus software and firewall up to date.
Contact official support: If you receive a suspicious message, contact MPChat support through the official app to verify it.
Stay alert and protect your personal information.
Q: Why should I avoid transferring money to strangers?
A:
Common scams include:
Promises of high returns: Claims that transferring money into an investment will earn large profits in a short time.
Cryptocurrency and fiat exchange offers: Unverified offers to convert cryptocurrency into fiat currency or vice versa.
Impersonation of official staff: Requests for personal information or money through unofficial communication channels.
How to protect yourself:
Stay alert: Do not trust strangers who claim they can quickly exchange cryptocurrency and fiat currency for you.
Be realistic: Treat promises of unusually high returns with skepticism.
Check the platform: Use legitimate, regulated platforms for transactions.
Verify official representatives: Do not rely on messages from unverified people or channels.
Take the necessary security precautions before every transaction.
Q: How can I identify phishing emails and reduce the risk of fraud?
A:
To protect your account and funds, watch out for fake emails and social messages claiming to be from MPChat. Follow these three safety tips.
1. Check the sender email address
Scammers may use misleading email addresses that appear to belong to MPChat. Check the complete sender address carefully:
Check the exact address, including the domain
@mp.net, carefully.The official support email address is
[email protected]. Addresses using domains such as@MPChat-support.comor@MPChat.vipare suspicious.
⚠️ Important: Sender addresses can be spoofed. An address that appears official does not prove that a message is genuine. If in doubt, contact MPChat support through the official app.
2. Treat email content and requests with caution
Scammers may impersonate MPChat through email, social media or messaging apps to obtain sensitive information or persuade you to transfer funds. Keep the following in mind:
Never disclose sensitive information: MPChat support will not ask you to:
Share your wallet recovery phrase or account password
Share your full card number, CVV or expiry date
Transfer funds to an unknown address
Provide the original .eml file when reporting a suspicious email:
Open the email and select More or the three-dot menu.
Select Download message or Show original, if available, and save the
.emlfile.Submit the file through the support entry on the official website or in the app so it can be reviewed.
Avoid unknown links: Do not open links in emails or messages unless you have verified that they belong to an official MPChat destination. Phishing links may steal login credentials or funds.
3. Verify messages through official support
Do not treat a claimed anti-phishing code or other visual marker as proof that an email is genuine.
How should I assess an email that contains a code?
A code shown in an email does not by itself establish who sent it.
Check the complete sender address and the destination of any links before taking action.
If a message is unexpected, asks for sensitive information or requests a transfer, contact official support to verify it.
How can I verify a suspicious message?
Open the official MPChat app directly.
Use the support entry to contact MPChat support.
Provide the suspicious message or original email file and ask support to verify it.
✅ Verify suspicious messages through the official app before acting. Do not rely solely on a code, logo or verification badge to decide that a message is safe.
If you doubt an email or notice suspicious activity, contact MPChat support promptly for help reviewing the situation and protecting your account.
Q: What are common cryptocurrency and fiat transfer scams, and how can I avoid them?
A:
Watch for the following common scams involving cryptocurrency or fiat transfers. MPChat does not support fiat currency deposits. These examples describe fraud risks and do not imply that MPChat provides fiat deposit or withdrawal services.
Scenario 1: A request to send funds to a fake MPChat address
Scam method: Someone impersonating an MPChat employee asks you to send funds to a supposed official address to test blockchain performance.
Example: An email titled “MPChat blockchain stress test” asks you to send 1,000 USDT or an equivalent amount of fiat currency to a specified address in exchange for a 10% reward. After the transfer, the scammer disappears and the funds are lost.
How to protect yourself:
MPChat will never ask you to transfer funds to an unknown address to take part in a test or promotion.
Check any claimed MPChat promotion through the official app support channel before acting. Ask support to verify the reward terms.
If you receive a request like this, contact official support immediately and provide the original .eml file to help with the review.
Scenario 2: Fake MPChat social media accounts
Scam method: Scammers contact users through fake MPChat accounts on Telegram, WhatsApp, X or other services and claim to be official representatives.
How to protect yourself:
Do not rely only on an official-looking verification badge; verify the account through MPChat support in the official app.
MPChat support can help you verify a claimed representative. Do not trust an unsolicited message or group invitation solely because it uses the MPChat name.
Use the support entry in the official MPChat app to check whether a social media account is genuine.
Scenario 3: Fake airdrops or reward campaigns
Scam method: A scammer claims you must first send USDT or fiat currency to receive a large airdrop or reward.
Example: A message promises a 1,000 USDT airdrop if you first deposit 500 USDT. After sending the money, you receive no reward and cannot recover the funds.
How to protect yourself:
Treat any campaign that requires you to send money first to unlock a reward with extreme caution.
Verify any claimed MPChat airdrop or reward through official app support. Do not send money to an unverified recipient to unlock a reward.
Ask support to confirm whether the promotion is genuine.
Scenario 4: Someone impersonating an MPChat employee contacts you
Scam method: A scammer posing as MPChat support or an employee asks for personal information through social media or a messaging app.
How to protect yourself:
Do not share passwords, wallet recovery phrases or bank account details with any unverified contact.
Contact MPChat through the official website, the support entry in the app, or the official support email address, [email protected], to verify suspicious communications.
Report suspicious messages through official support and provide relevant screenshots or the original .eml file.
Scenario 5: Fake MPChat websites or apps
Scam method: Scammers imitate the MPChat website or app to steal account credentials or persuade users to transfer funds.
How to protect yourself:
Check that the website address is https://mp.net. A padlock indicates an encrypted connection; it does not by itself prove that a website is genuine.
Use mp.net to find official MPChat app downloads, including official store links or the official Android download.
Report fake websites or apps to MPChat support promptly.
❗ MPChat will not ask you to transfer funds to unlock a reward. Verify any claimed promotion and its reward terms through support in the official app.
If you suspect fraud, contact MPChat support promptly for help reviewing the situation and protecting your assets.
Q: How can I avoid scams involving fiat transfers? Five practical tips
A:
Avoiding fiat transfer scams: five practical tips
Bank transfers, card payments and e-wallet transfers can be targeted by scammers. MPChat does not support fiat currency deposits. The following are general precautions for transfers and payments, rather than instructions for depositing fiat into MPChat.
1. Use verified official channels
MPChat does not support fiat currency deposits. Do not send money to a bank account on the assumption that it will fund your MPChat balance.
Do not send money to personal accounts or unverified third parties, including unverified PayPal, Venmo or wallet recipients.
2. Verify the recipient
Before making a transfer, check the recipient details against information independently obtained from the relevant official provider.
If someone claiming to represent MPChat asks you to send money to an unverified account, contact MPChat support through the official app before taking any action.
3. Be wary of promises of high returns
Scammers may ask you to deposit a large amount in advance to receive a rebate or upgrade your account.
Example: A fake MPChat email claims: “Deposit HKD 10,000 into this account to receive a 20% cash reward.” The user follows the instructions and loses access to the money.
How to protect yourself:
Verify any claimed MPChat reward through support in the official app. Do not send money to an unverified recipient to unlock a reward.
Ask official support to verify offers like these before acting.
4. Enable two-factor authentication (2FA)
Use the account security options available in the MPChat app, including an authenticator where applicable, to strengthen protection for your account and withdrawals.
Two-factor authentication adds protection against unauthorized access, but you should still verify every request and transaction.
5. Check transaction records regularly
Review the transaction records in your MPChat account regularly and compare them with the activity you recognize.
If you notice an unfamiliar transaction or action, contact MPChat support immediately and ask what steps are available to secure your account and prevent further loss.
If you suspect fraud, contact MPChat support promptly for help reviewing the situation and protecting your assets.
Q: How do I report suspected fraud?
A:
If you suspect a phishing email, encounter a scam or notice someone impersonating MPChat, take the following steps promptly to protect your account and assets:
1. Report the suspicious email or message
Open the official MPChat app and use the support entry to submit evidence, such as an original .eml email file or screenshots of social media messages.
Providing the original message and supporting evidence helps the team review the report and identify the risk.
2. Contact official support
Submit your report through the support entry on the official MPChat website or in the app.
Include the following information to help support assess the situation:
Contact details for the suspected scammer, such as an email address or social media account
The fraudulent recipient address or phishing website URL
Suspicious conversations, screenshots or relevant transaction records
3. Protect your account
If you suspect unauthorized access to your account, take these steps promptly:
Secure your login: Review the security settings available in the official app and contact support if you need help securing access.
Enable two-factor authentication (2FA): Use an available authenticator or other security option in the app to strengthen account protection.
Ask support about temporary restrictions: If you notice unusual transactions or other signs of risk, contact support immediately to ask how your account can be secured.
MPChat continues to improve its security measures and works with users to combat online fraud.
Remember: We will not request sensitive information or transfers through unofficial channels.
For further assistance, contact official MPChat support.