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If you receive this error code, please wait 48 hours before trying the payment again, or contact Google's online support for the specific reason.

Why do I get error code OR-HDT-16 when paying on Google Play?

This is caused by AliExpress's own risk controls on individual transactions; we understand and support AliExpress's policy here.

Why does my AliExpress payment fail with an error like "Payment failed CSC 7200064/15/26/55"?

Different websites apply different risk controls to card payments.

My MPChat card payment for a game-currency top-up was declined

If your card is not frozen or temporarily locked, but you're running into payment issues on a merchant's platform, this kind of failure won't show up as a

The merchant declined my transaction, but there's no record in the MPChat app. What should I do?

Please check the transactions page in the MPChat app to see if an error message is shown.

What should I do if a payment fails on a non-MPChat website?

If your card status is normal and you have sufficient balance, but the transaction is still declined by a specific merchant, it may be due to the following

Why is my card unable to be used at a specific merchant?

Common decline/error codes and troubleshooting steps from specific merchants and platforms (Google Play, AliExpress, game top-ups, and more).

Merchant & Platform Error Codes

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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