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What should I do if a payment fails on a non-MPChat website?

Please check the transactions page in the MPChat app to see if an error message is shown.

Please check the transactions page in the MPChat app to see if an error message is shown.

If there is one, please take a screenshot and contact online support to help confirm the specific reason.

If there's no error message, the failure happened on the merchant's side — please contact the merchant to confirm the reason.

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