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My transaction was declined — why was I still charged?

A declined transaction does not deduct the transaction amount itself from your account — you can confirm this by checking your balance/transaction history in

A declined transaction does not deduct the transaction amount itself from your account — you can confirm this by checking your balance/transaction history in the app.

⚠️ Note on the Declined Fee: If the decline is due to something on your end (e.g. insufficient balance, a frozen/reported-lost card, or incorrect card details), the first 2 declined transactions per card each month are fee-free — from the 3rd one onward, a $0.80 USD Declined Fee applies per transaction. See MPChat Card Limits and Fees for details.

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