⚡ Quick summary (TL;DR)
Bot deactivated: if the app explicitly shows this status, contact the bot provider.
If a MiniApp has been removed, its original entry point may stop working. Ask the provider if there is a new one.
If it won’t open: try a working private-chat entry point or shared link. If it still fails, ask the app provider to confirm its status.
📖 Overview
Developers may deactivate a bot or remove a MiniApp. Chat history often remains, but fewer actions work. Knowing the signs helps you avoid blaming your network or account.
👻 What a deactivated bot looks like
If the bot’s avatar or profile shows a deactivated status, the bot is unavailable.
If you can still tap the avatar, open the profile to see basic details.
📖 Private chat becomes read-only
If you can still open a private chat with a deactivated bot, you may see the history without a message input.
Commands and buttons in older messages may also stop working.
🚫 Pickers and share lists
When sharing a contact, inviting to a group, or picking people, deactivated bots, users, and groups are usually filtered out so you do not pick something unusable.
📦 After a MiniApp is removed
If the provider confirms it was removed, ask whether it moved or has a new entry point.
If the screen only offers Close, exit and try again from the bot’s private chat or a working entry point from the provider.
✅ What to check when it won’t open
If the app shows the bot is deactivated, contact its provider. If you blocked the bot yourself, unblock it and try again. If the only symptom is no reply, see how to troubleshoot an unresponsive bot.
If the message only has a text link, try opening it directly. If only the group entry fails, try the bot’s private chat. If the link also fails there, ask the provider to confirm the app’s status.
If the issue persists, report it in the app. Include the bot name, where you opened it, the time, your app version, and a screenshot with personal information obscured.
💬 Still have questions?
Reach us through in-app customer support in the MPChat App. Support will never ask for your password, verification code, or passkey.
This article is help-centre reference. Labels and entry points follow what the App shows.